Returns & Exchanges
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of the delivery date.
All returned items must be in new and unused condition, with all original tags and labels attached.
Due to health regulations, garments that are soiled, marked, worn, damaged or laundered cannot be returned.
RETURN PROCESS
To return an item, place the item securely in an appropriate packaging material or in the original packaging and the return form provided, and mail your return to the following address:
Cleome
Rua do Rosário 212
4050-522 Porto
PORTUGAL
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.
The product is your responsibility until it is received and signed by us and we cannot refund returned items lost in transit.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in PT customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company
We will notify you by email when your return has been processed.
EXCEPTIONS
Gift cards cannot be returned or exchanged.
Sale items are FINAL SALE and are not eligible for return.
Sale items include items purchased with a discount of 15% or more.
If you require a refund of an order that already had an exchange processed, we will deduct €3.00 from the original cost of the merchandise, to cover the cost of the exchange shipping charges.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have lost or misplaced your Returns Form you can download and print off a copy by clicking this link. Please fill this out in full and include it in your package when returning it to us.
If you have any questions concerning our return policy, please contact us at: