RETURNS
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. To make a return, please click the button bellow or login to your account. Once logged in, you can initiate the return process through your account dashboard. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of the delivery date.
All returned items must be in new and unused condition, with all original tags and labels attached.
Due to health regulations, garments that are soiled, marked, worn, damaged or laundered cannot be returned.
RETURN PROCESS
To return an item, place the item securely in an appropriate packaging material or in the original packaging and this return form, and mail your return to the following address:
Cleome Lda.
Rua do Caulino 181
4445-259 Alfena
PORTUGAL
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
The product is your responsibility until it is received and signed by us and we cannot refund returned items lost in transit.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in PT customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return.
Please allow at least seven (7) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
EXCEPTIONS
Gift cards cannot be returned.
Sale items are considered FINAL SALE and are only eligible for a refund through a gift card. Sale items include items purchased with a discount of 50% or more.
For defective or damaged products, please contact us for a refund or exchange.
RETURNS FORM
Every order is sent with a Returns Form. Please fill it in completely and include it in the return packaging, together with the respective invoice.
QUESTIONS
If you have any questions regarding our returns policy, please contact us.