FAQs
We are here to help! Please see our Frequently Asked Questions below to assist with any of your queries.
ARE THE PHOTOS USED ON THE SITE REAL?
Yes, all photos used by us are real photos. In printed versions, the pattern may change slightly due to the positioning of the pattern in the cutting process.
CAN YOU HELP ME WITH THE BEST SIZE FOR ME?
You can find our size guide on all product pages and in the footer of the website. If you need additional assistance, please send us an email.
HOW CAN I PLACE AN ORDER?
To place an order, you must access the store page, choose the product(s), their size and add to the cart. After that, when you decide to complete the purchase, access your shopping cart. After filling in your details, choose your payment method and when your payment is processed, your order is underway. If you need help, please contact us via email.
HOW CAN I PAY FOR MY ORDER?
We offer over many different payment methods. Major payment methods like Visa, Mastercard, Paypal, Apple Pay and Google Pay are offered in over 150 countries along with many other popular local payment options specific to the region. Additional local payment methods are available and viewable upon checkout.
IS IT POSSIBLE TO CHANGE MY ORDER AFTER PAYMENT HAS BEEN PROCESSED?
We cannot guarantee this as the order may have already been shipped, but you can contact us as soon as you notice this via email and we will see what we can do.
DO YOU SHIP WORLDWIDE?
Yes.
DO YOU COVER THE COST OF IMPORT TAXES AND DUTIES?
We do not cover the costs of import taxes or duties. These will be charged to you by the carrier, if applicable.
WHAT IS THE DELIVERY TIME FOR MY ORDER?
Please visit the Shipping page for more information on delivery times.
I PURCHASED A PRODUCT IN PRE-ORDER. HOW LONG WILL IT TAKE TO RECEIVE IT?
When a product is in pre-order, the estimated shipping date is in the description of each product.
IF I AM NOT AT MY ADDRESS WHEN THE ORDER ARRIVES, WHAT HAPPENS?
In this case, the shipping company leaves you a document and you can collect your order following the instructions or they will try to schedule another delivery.
CAN I TRACK MY ORDER?
You can track the process of your order on your account dashboard. After the order is shipped, you will receive an email with your tracking number to follow each step of your order.
MY ORDER HAS NOT ARRIVED YET, WHAT SHOULD I DO?
If the delivery time has passed and you have not received your order, track your order using your tracking number or send us an email with the order number and we will contact you as soon as possible.
SOMETHING IS WRONG WITH MY ORDER, WHAT SHOULD I DO?
If there is a problem with the product you ordered, please send us an email with details of the problem and your order number.
DO YOU ACCEPT RETURNS AND EXCHANGES?
We accept product returns and exchanges. For more information, visit our Returns page.
OTHER QUESTIONS?
If these FAQ's didn't help you, please send us an email at info@cleome.co